Bill Payment – ‘Pay Saved Bills / Add Biller’

Steps (applicable to both type of bill payments) –

Screen 1 –

·         Select the ‘Biller Name’ – Kahramaa or Ooredoo (Qtel).

·         Select the ‘Bill Type’ – For Kahramaa, it is by default Kahramaa. For Ooredoo (Qtel), it is either ‘Post-paid’ or ‘Hala Top-Up’.

·         After selecting the above two parameters; for Kahramaa, you need to provide the electricity number and for Ooredoo (Qtel), you need to provide the correct Ooredoo (Qtel) Postpaid or Hala mobile number.

·         You need to provide a ‘bill nick-name’ for the biller for uniquely indentifying the biller in future.

Screen 2 –

You need to verify the final details appearing on the screen. You can press ‘Back’ or ‘Modify’ button to go back to previous screen. If you are ok with the details, you are required to press ‘Continue’.

Confirmation Screen –

The biller is added to your MAR Internet / Mobile Banking login. A reference number will be generated on your screen.

FAQs

Question – What is the key difference between a Kahramaa & Ooredoo (Qtel) Bill Payment via MAR Internet / Mobile Banking?

Answer – A customer can pay any amount (between min & max amount displayed on the screen) for Ooredoo (Qtel) whereas customer has to pay the exact amount for Kahramaa. (Hence, Kahramaa bill amount is displayed on the screen & customer can’t enter it manually whereas amount needs to be entered for Ooredoo / Qtel bill).

Question – What is the significance of biller nick-name?

Answer – All the bills paid via Internet / Mobile banking can be saved for future payments. The saved biller is assigned a nick-name by the customer as per his / her convenience to identify it uniquely in MAR Internet / Mobile Banking.

*Note – A nick-name once used can’t be used again provided the old nick-name biller is deleted from MAR Internet / Mobile Banking.

Question – How can one add a biller from MAR Internet / Mobile Banking?

Answer – Biller can be added via ‘Pay Bills’ option or via ‘Pay Saved Bills / Add Biller’ option.

·         Biller is added via ‘Pay Bills’ option only when the bill payment transaction is successfully completed, successfully scheduled for a future date payment.

·         If biller is added via ‘Pay Saved Bills / Add Biller’ option, then it is completed when correct login password is entered by the user.

Question – When a bill can be paid via MAR Internet / Mobile Banking?

Answer – All type of bills can be paid immediately from ‘Pay Bills’ & ‘Pay Saved Bills / Add Biller’ module. All types of bill payment can be scheduled from ‘Pay Bills’ module only. No bill can paid in a recurring manner.

Question – Can you edit or delete an existing biller?

Answer – Yes. Editing can only be done in the biller’s nick name. No other biller detail can be edited. An already added biller can be easily deleted by pressing the (X) option besides the biller’s nick name in ‘Pay Saved Bills / Add Biller’.

From this page, you can directly recharge the following your:

·         Etisalat – Wasel connection

·         Du – Pay as you go connection (Prepaid)

·         RTA - Salik account,

·         Select the biller name

·         Enter the consumer number. For Salik recharge, enter the Salik account number & PIN

·         Continue

·         If you would like to save the details of your payee, check the “Select Payee” box and enter a nickname for your payee

·         If you would like to schedule the payment for a later date or set a recurring payment (weekly/ monthly), please provide the details in Step 3

·         Enter payment amount (Amount cannot be entered Air Arabia, FEWA & Etisalat Wasel Renewal. Amount due for these bills will display)

·         Select relationship (Account/ Card) from which payment is to be made

·         Continue

·         Review the information provided

·         Confirm

·         To view/ download an e-receipt for your transaction, please click the “e-Receipt” button

If payment type is “Immediate”, your request will be placed immediately. If payment type is “Scheduled for Later” or “Recurring”, your request will be will be submitted for processing on the date selected.

Bill Payment – ‘Payment History’

This module gives you the detail(s) of the bill(s) paid from your MAR Internet / Mobile banking in the past 1 year. Alternatively, you can check the same under ‘Services – Internet Transaction Activities’.

Screen –

·         Select the ‘Biller Name’ – Kahramaa or Ooredoo (Qtel).

·         Select the ‘Bill Type’ – For Kahramaa, it is by default Kahramaa. For Ooredoo (Qtel), it is either ‘Post-paid’ or ‘Hala Top-Up’.

·         Provide the ‘Start Date’ & ‘End Date’. You can only get data for past 1 year.

·         ‘Amount From’ & ‘Amount To’ are optional fields.

The system will fetch the data based on the above criterion.