Please select any of the below options

TRANSACTION ACTIVITIES E-MAIL US

To send an e-mail inquiry, complaint or feedback to us:

o      Click on the “Compose E-mail” button

o      Select mail category

o      Enter the required details and your message

o      Continue

o      Review the information provided

o      Confirm

Your e-mail has been sent.

To read an e-mail received in your inbox:

o      Click on the “Inbox” tab

o      A list of the received messages will be displayed. The date & time and the subject for each message

o      Click on the subject line or reference number of the message to read it

To delete an e-mail received in your inbox:

o      Click on the “Inbox” tab

o      A list of the messages in your mailbox will be displayed. Select the message to be displayed and click on the “Delete” button

o      Click on the delete button

o      Confirm deletion

Your message has been deleted.

To update your personal information:

o      Enter/ modify the details displayed on your screen

o      Continue

o      Review the information provided

o      Confirm

Your e-mail has been sent.

Increase/ Decrease Limits

Through this option, you can increase or decrease your limits (within the maximum limits prescribed by Bank) for internal & external transfer initiated through Masraf Al Rayan Online Banking according. To do this:

·         Click on Increase/ Decrease Limits

·         Your existing limits on internal & external limits will be displayed

·         If you would like to reduce your limits, enter your new limits on screen

·   Continue

·   Review the information provided

·   Confirm

Your changes have been saved.

·         If you would like to increase your limits (upto the maximum limit permitted), enter your new limits on screen

·   Continue

·   Review the information provided

·   Confirm

·   Your request has been submitted and will be processed in 1 working day

Enable Transfers Outside MAR

Through this option, you can enable or disable domestic or international initiated through Masraf Al Rayan Online Banking. To do this:

·         Click on Enable Transfers Outside MAR/ Disable Transfers Outside MAR

·         Answer 1 security question (Not applicable for Enabling Transfers Outside MAR)

·         Confirm

·         Your changes have been saved

Through this option, you can view bill payments & fund transfer transactions scheduled through Masraf Al Rayan Online Banking according. To do this:

·         Select the relationship

·         Select transaction type

·         Display

·         Your pending transactions will be displayed on the same page

To delete a scheduled payment/ transfer transaction:

·         Select the scheduled transaction

·         Click on Delete

·         Confirm deletion

·         Your scheduled transaction has been deleted

To edit a scheduled payment/ transfer transaction:

·         Select the scheduled transaction

·         Click on Edit

·         Modify the required details

·         Continue

·         Review the information provided

·         Confirm

·         Your changes have been saved

This screen provides information on the buying and selling exchange rates for all major currencies. Please note that rates published are only for indicative purposes, are subject to change as per currency movements and may not necessarily be the rates applied on your transaction.

On this screen, you can get information on past profit rates declared by the bank on Savings Account & Investment Deposits. For Investment Deposits, profit rates are provided for various tenures.